Customer information / FAQs
A few useful answers.
Start here for common questions about vehicle imports, journey updates, the customer app and car hire.
01Where do imported vehicles come from?
Reliance helps customers source and import vehicles from Japan into Zimbabwe. Vehicle choice, availability and supplier terms are confirmed for each enquiry.
02Can I see a live map of my vehicle?
This website does not provide live map tracking. Send your journey reference to Reliance on WhatsApp to ask for the latest progress update.
03How do I follow my import?
Reliance shares progress information through the customer journey, including the Android app and direct support. The updates available depend on the information recorded for your vehicle.
04Is the car hire quote a booking?
No. A quote request opens a WhatsApp message and does not reserve a vehicle. Dates, availability, price and hire terms must be confirmed before a booking is agreed.
05Is there an iPhone app?
The Android customer app is available through Google Play. The iOS app has not been released yet.
06Who is responsible for the vehicle in transit?
The vehicle owner is responsible for the vehicle. Transit involves risk, and owners are encouraged to arrange suitable comprehensive cover.
Still need a hand?
Every vehicle and journey is different. Send your question to Reliance with any relevant reference so the team can respond to your situation.